property management
services
We specialise in providing property management services to supported housing schemes catering to the specific needs of vulnerable individuals. Our property management services ensure that all accommodations are maintained to the highest standards, creating a safe and comfortable environment for our tenants.
Care Consultancy
Services
IHaCCS Property Management Services
Tenant Management and Support
Tenant Screening and Placement: Implemented thorough tenant screening processes to ensure suitable placements that match the needs of vulnerable individuals.
Lease Management: Handling all aspects of lease management, including lease agreements, renewals, and terminations.
Rent Collection and Financial Management: Managing rent collection, ensuring timely payments, and handling financial accounting and reporting.
Conflict Resolution and Mediation: Offering mediation services to resolve disputes between tenants or between tenants and the landlord, maintaining a harmonious living environment.
Tenant Engagement and Support Services: Providing ongoing support to tenants, assisting with their needs and ensuring they have access to necessary resources and services.
Health and Safety Compliance
Risk Assessments: Conducting comprehensive risk assessments to identify potential hazards and implementing measures to mitigate them.
Fire Safety Management: Ensuring that properties comply with fire safety regulations, including regular testing of alarms, extinguishers, and emergency exits.
Accessibility Compliance: Ensuring properties meet the required accessibility standards for individuals with disabilities.
Health and Safety Audits: Regularly auditing properties to ensure full compliance with health and safety regulations, making necessary adjustments as required.
Property Sourcing and Acquisition
Property Sourcing: Identify and acquire suitable properties that meet the specific needs of our clients and tenants.
Lease Negotiations: Negotiating favourable lease terms with property owners to ensure cost-effective and sustainable housing solutions.
Landlord Liaison:
Acting as the primary point of contact between property owners and organisation, managing relationships and ensuring mutual satisfaction.
What We Do
At IHaCCS, our services are designed to meet the unique needs of
our clients through two primary avenues.
Property Management Services
Consultancy services
Central Functions Support
IHaCCS offers central function support through its consultancy services to ensure the success and sustainability of partners.
Central Function Support Overview
IHaCCS will provide comprehensive support across several key areas, ensuring that it has the necessary resources and expertise to partner organisations to thrive. The central function support will cover the following domains:
Strategic Leadership and Governance
Board Oversight and Governance: IHaCCS will offer strategic leadership through its experienced board members and governance structures. This includes regular oversight, risk management, and guidance on best practices in social housing and support services management. Strategic Planning: Assistance with long-term strategic planning, ensuring alignment with broader organisational goals and sector trends. This will include market analysis, risk assessment, and the development of sustainable growth strategies.
Financial Management
Budgeting and Financial Planning: IHaCCS finance team will provide robust support in creating and managing budgets, financial forecasting, and ensuring that partner organisations operates within its financial means while pursuing growth opportunities. Accounting Services: Centralised accounting services will be offered, including payroll, accounts payable/receivable, and financial reporting. This ensures accuracy, compliance, and timely financial management. Fundraising and Grant Management: Support in identifying funding opportunities, preparing grant applications, and managing relationships with funders. This will help Partner Organisations secure the necessary resources for its initiatives.
Human Resources
Recruitment and Retention: Centralised HR support for recruiting top talent, employee onboarding, and retention strategies. This includes access to a pool of experienced professionals within IHaCCS network. Training and Development: Ongoing training and professional development opportunities for Partner Organisations staff, ensuring they have the skills and knowledge to excel in their roles. HR Compliance and Policies: Guidance on employment law, HR policies, and best practices, ensuring Partner Organisations adheres to all legal and regulatory requirements.
IT and Infrastructure
IT Support and Systems: Provision of robust IT infrastructure, including software solutions for property management, tenant communication, and data management. IT support will ensure smooth operation and quick resolution of technical issues. Data Security: Ensuring that Partner Organisations has access to state-of-the-art data security measures to protect sensitive information and comply with data protection regulations. Technology Upgrades: Assistance with identifying and implementing new technologies that can improve operational efficiency and service delivery.
Marketing and Communications.
Brand Management: Centralized support in managing Partner Organisation’s brand identity, ensuring it aligns with IHaCCS values and mission while establishing a distinct presence in the market. Public Relations and Media: Assistance with public relations strategies, media relations, and crisis communication to protect and enhance Partner Organisation’s reputation. Digital Marketing: Support in digital marketing efforts, including website management, social media strategy, and online engagement to reach a wider audience and attract potential tenants and stakeholders.
Legal and Compliance
Legal Support: Access to legal expertise for contract management, compliance with housing regulations, and resolution of any legal issues that may arise. Policy Development: Assistance in developing and updating policies and procedures that ensure compliance with industry standards and legal requirements. Risk Management: Guidance on identifying and mitigating risks associated with housing operations, tenant management, and service delivery.
Operations and Service Delivery
Operational Efficiency: Support in optimizing operational processes, including maintenance schedules, tenant services, and property management practices. Quality Assurance: Implementation of quality assurance programs to ensure that Partner Organizations consistently meets high standards of service delivery and tenant satisfaction. Best Practices Sharing: Facilitating the sharing of best practices and lessons learned from across IHaCCS network to enhance Partner Organization’s operational effectiveness.
Who We Do it For
We work with some of the largest and most well-respected property developers in the UK. We are active in multiple sectors including built for sale, built for rent and commercial industries.
IHaCCS is committed to the success of Partner Organisations and believes that the provision of central function support is essential in achieving this goal. By sharing our resource, expertise, and strategic guidance, we will empower Partner Organisations to deliver high-quality services to vulnerable individuals, contributing to our collective mission of creating safe, supportive, and sustainable communities.
Case Studies
processes to make our customers feel supported
South Quay Plaza, London
Private for Sale block with 1,307 units developed by Berkeley Group. Apartments, estate and retail under management with full team including cleaning and maintenance:
State of the art gym
Swimming pool, Sauna & Steam Room
Business lounge
Screening room
Private dining room
56th floor bar and terrace,
24-hour concierge
2.6 acres of landscaped gardens
Sugar House Island, Stratford
Built to rent scheme with 1,200 units built by Vastint.
Apartment and estate under management with full team including cleaning and maintenance:
Large regeneration scheme
Underground parking
Outside areas
Drink and food options
Concierge team
Low amenity space
Queen Mary’s Gate, Woodford
Development of 14 private blocks comprising of 372 units managed on behalf of a resident management company.
Estate and apartments under management with full site team:
Landscaped gardens
Water features
Underground car parks
Concierge hub providing key and parcel holding services
Cleaning and Maintenance team
44 week major works cladding removal project completed
Great community feel
FAQ
processes to make our customers feel supported
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